Executive Management Team

Deirdré Mercedes, Principal

Deirdré Mercedes is the owner of OPAL, Quality Systems Management which she founded in 1998. OPAL is a service organization that provides consulting, training, coaching and program management assistance in support of organizational improvement and implementation of quality & environmental management system standards. Deirdré focuses on improving business processes, promoting continuous improvement and facilitating growth and development. During her career Deirdré has yielded successful, customer-focused results in large, global enterprises as well as in small, entrepreneurial settings. She has advised leadership teams in best practices leading their companies to successful growth and development phases through quality concepts. Deirdré has worked with executives in the fields of Science, aeronautics, manufacturing, medical devices, chemical, pharmaceutical, semiconductors, entertainment and retail.


 Richard Neumann, Consulting CFO

Richard Neumann, brings over 20 years of experience as a Consulting Chief Financial Officer. His financial expertise and diverse industry background provide his clients with an entrepreneurial approach to issues. Mr. Neumann’s clients have included alternative fuels, entertainment, manufacturing, agriculture, bio-engineering, internet media and international. His clients seek his insights and guidance to restructure organizations, improve processes and develop new businesses and markets.

Mr. Neumann is an expert in start-up and transitional phase companies from inception and early stage funding to mature operations. In addition to his consulting clients, Mr. Neumann began his financial career working his way through the ranks of inventory control and cost accounting at FMC’s San Jose Ordnance Division, then as CFO for; COGNIS a bio-engineering and environmental remediation division of Henkel, California Gold Dairy Products a half-billion dollar dairy enterprise, Fibex an early stage tel-com company that later merged with Cisco, Jonergin Pacific a high end label printer for the wine industry, and the Napa Valley Opera House a non-profit entity supporting the historic landmark live theatre. Mr. Neumann was also co-founder of Ravix, a CFO consulting firm for high tech start-ups launched during the dot-com era.

Mr. Neumann graduated from San Jose State University with a Bachelor of Science degree in Business.