OPAL offers systems management and strategic planning services that promote operational excellence and continual improvement.

Quality Planning (Development and Management of Goals & Objectives) –Opal works with Executive Management to assist in determining quality and business goals. We will guide your team in the implementation of the established plans at relevant functions and levels within the organization. We work management and staff members to develop objectives that support established goals. We provide methods to determine levels of performance to goals and objectives.

Project Planning – Opal provides coaching and training that will help your staff members to plan, implement, manage and monitor projects – small and large. We will work with your teams to develop project plans that support established goals.

Process Control Methods – Opal will work with you and your team to identify processes that are ineffective and create and implement methods to enhance performance. We will provide you with monitoring and measuring methods that will help you determine when processes are no longer working effectively.

Compliance to Internationally Recognized StandardsOPAL provides coaching and consultation services that will prepare your organization for certification.  If you are not seeking certification, OPAL provides coaching and consultation services that will improve your business processes promoting continuous improvement and facilitating the growth and development of your organization.

  • ISO 9001 – Quality Management System
  • ISO 14001 – Environmental Management System
  • ISO 13485 – Medical Device/Quality Management System
  • OH&S 18001 – Occupational Health & Safety Management System
  • ISO 50001 – Energy Management System

Supplier Management & Evaluation – We will provide your procurement specialist(s) with methods and processes necessary to evaluate and select suppliers based on their ability to supply products and services in accordance with established requirements. Your team will also learn how to control suppliers and measure performance.

Employee Development / Organizational Effectiveness – We determine which organizational practices can be enhanced.  We provide your employees with coaching and training to make practices more effective, decrease frustration and increase your employee’s performance levels.  Areas of focus include:

  • Organizational design and reporting structures
  • Management style and effectiveness
  • Communication practices
  • Motivation and ability assessments
  • Change readiness
  • Leadership coaching
  • Team development

Training Programs

  • Design and develop training programs
  • Coordinate and deliver training workshops to varied audiences
  • Create and implement training calendar and itineraries
  • Schedule training workshops
  • Establish standards for evaluations as well as tracking effectiveness of training programs

Corrective Action Program – Opal works with your management and technical teams to help them understand how to identify process inefficiencies and opportunities for improvement. Together, we will develop a Corrective Action Program that facilitates:

  • The analysis of non-conformances (including customer complaints)
  • The determination of actions necessary to ensure that non-conformances do not recur

Customer Satisfaction – It’s very important for you to understand the level of customer satisfaction associated with your products and services. Opal will help you develop simple methods for obtaining, monitoring and managing information that relates to your customer’s perception of your organization.

Document & Data Management – Documenting your processes is imperative for many reasons.

  • Promotes consistency/repeatability of processes
  • Ensures continuity of processes when there are changes in your organizational structure
  • Makes it easier to on-board new employees

Opal will teach you and your team members how to document your processes. This includes creating policies, procedures, work instructions, maintenance instructions, forms, checklists and many other types of documentation necessary to control your systems. We consider the environment and culture of your organization and work towards creating a system that is not bureaucratic and will not stifle your progress.
Document management systems can range from a shoebox or a small file cabinet all the way to an enterprise content management system. Opal will help you build or enhance a document and data system that includes, but is not limited to the following:

  • Location
  • Filing
  • Retrieval
  • Security
  • Archiving
  • Retention
  • Disaster Recovery
  • Distribution
  • Traceability

Internal System Audits – Internal audits ensure that there is a methodology for analyzing business processes, procedures and activities with the goal of highlighting organizational problems. Opal will work with management to develop an audit program and train selected employees as Internal Auditors.

Meeting Coordination/Management (How to Have More Productive Meetings) – Opal provides coaching and training that will help your team members to have more productive meetings. We will attend meetings and facilitate progress and outcomes. We will provide your team members with “Meeting Rules of Engagement”.